NEWS
ROCCO names Infobip Tier 1 vendor in 2024 Messaging Market Impact Report
Global communications platform Infobip is recognised by
ROCCO as a Tier 1 vendor in RCS, A2P SMS – for MNOs and for enterprises, and SMS monetisation. This recognition highlights Infobip’ s excellence in business, customer service, technology, and innovation, establishing it as an industry provider.
In the 2024 RCS Messaging Market Impact Report, ROCCO notes the high satisfaction of Infobip’ s customers and its impressive Net Promoter Score, NPS, underscoring its position as a trusted partner and
Ivan Ostoji technology provider in the RCS space.
Infobip received the multiple Tier 1 recognitions at the recently concluded ROCCO Genesis event in Vienna. ROCCO Research conducts industry surveys where mobile operators and enterprises evaluate the performance of vendors across various technologies, from Roaming and signalling to SMS, SMS monetisation, and RCS.
Vendors ranked as Tier 1 have demonstrated the highest levels of excellence in business, customer service, technology, and innovation, and are regarded as industry leaders in their respective fields.
In the SMS space, Infobip connects to over 800 operators to deliver SMS messages reliably and securely, driving this mature ecosystem for both MNOs and enterprises.
Ivan Ostoji, Chief Business Officer at Infobip, said“ At Infobip, we are honoured to receive these Tier 1 recognitions which serve as motivation for further innovation in technology as well as business models. Our high customer satisfaction and Net Promoter Score, NPS reflect our commitment to delivering exceptional service and building trust with our customers.”
Qrent’ s Circular Framework for BPOs provides end of life recycling
Qrent, a sustainable IT solutions provider, has introduced targeted solutions for the BPO industry. Its agile, on demand IT provisioning enables call centres to scale their IT infrastructure up or down in alignment with fluctuating demand.
In response to mounting pressure for both operational agility and environmental responsibility, Qrent’ s refurbished equipment
Sanjay Govender rental model delivers a suite of benefits specifically tailored to the needs of today’ s BPO operators.
Sanjay Govender, Qrent’ s Head of BPO Solutions says BPO operators face constant fluctuations in call volumes, peak season surges, and service level pressures.“ By combining near instant provisioning with our circular economy refurbishment model, we deliver both the agility and sustainability these businesses demand.”
“ Flexible rental agreements and on demand delivery mean centres can scale capacity in real time – without compromising on performance or ESG commitments,” he adds.
According to Gartner, 76 % of BPO decision
makers now rank the ability to scale IT resources up or down as a top criterion when selecting outsourcing partners.
Govender says by leveraging Qrent’ s modular rental agreements, contact centres can adjust capacity up to 60 % faster than through traditional procurement cycles, ensuring they always have exactly the right amount of infrastructure on hand.
More importantly, where standard industry lead times for new hardware can stretch to four to six weeks, Qrent reduces provisioning times to as little as five business days, with emergency deliveries possible within 48 hours.
Qrent enables businesses to increase or decrease their hardware fleets on a weekly or monthly basis, helping them avoid large upfront capital expenditures and minimising periods of equipment under utilisation.
The company achieves these rapid turnarounds through a network of local refurbishment hubs and strategic logistics partnerships, ensuring that equipment arrives precisely when and where it’ s needed.
14 INTELLIGENTCIO AFRICA www. intelligentcio. com