INTELLIGENT BRANDS // Software for Business

PwC’ s winning solution is a software-as-a-service, SaaS platform designed to streamline the understanding and processing of legal documents. It aims to address common challenges such as unexpected charges, misbilling, difficulties in cancelling contracts and the complexity of legal language.

The AFSUG SAP BTP Hackathon invited AFSUG members – including customers, partners or joint teams – to submit creative, impactful use cases or projects using SAP BTP components such as SAP Build, SAP HANA Cloud, SAP Integration Suite and ABAP Cloud.

After an intensive eight-week development sprint, three teams, who were shortlisted from an original 18 entrants, were invited to present their real-world, use case-based business solutions at the event.

These included: PwC South Africa; Bell Equipment, a manufacturer and distributor of heavy equipment for sectors including mining, construction and agriculture; and the Debswana Diamond Company, one of the world’ s foremost diamond producers by value and volume. Each team showcased the solutions they had explored, designed and built using SAP BTP.

Citing consumer experience statistics during the presentation, the PwC team noted that 91 % of consumers have signed contracts without reading them

The solution included document scanning and summarisation, an interactive Q & A module and translation capabilities into the user’ s native language. The solution also incorporated a knowledge base of related services and policies to improve user awareness and drive up selling opportunities.

From a technical perspective, the solution uses SAP AI Core, SAP Build Applications, Cloud Application Programming model, CAP and the SAP HANA Vector engine to leverage SAP’ s retrieval-augmented generation, RAG approach, enabling smart prompt engineering, document embedding and contextual queries.

In a closely contested finale, the SAPHILA audience voted live to award the PwC South Africa AI-driven legal document solution first place.

Future use cases for the proof-of-concept could include seamless onboarding of new employees, allowing them to familiarise themselves with company policies in an interactive way; insight into customers’ understanding of the organisation’ s services; and AI-assistance on scope validation and obligations of contracts and statements of work.

As the runner up, the Debswana Diamond Company team presented a compelling use case focused on overtime management and compliance, a critical concern for the organisation, given that overtime affects approximately 80 % of its workforce of over 4,400 employees.

The team highlighted how ineffective overtime management could not only inflate operational costs, but also compromise employee well-being, with issues such as fatigue and insufficient take-home pay linked directly to unscheduled or poorly managed overtime.

In third place, Bell Equipment addressed a critical logistics challenge: accurately matching inbound shipments with their expected delivery dates, essential information for effective planning of customer part deliveries and meeting demand forecasts. In some cases, the company had to resort to costly air freight to meet customer commitments. p

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