FEATURE: IDENTITY AND ACCESS MANAGEMENT
access model addresses this by adjusting in real-time, enabling seamless yet secure access that moves with the user, not against them.
Experience now sits at the heart of security
From being just a design issue, user experience has now become a board-level security priority. More than half of surveyed leaders( 56 %) rated seamless UX as either important or essential. Why? Because clunky login processes don’ t just cause frustration – they turn users away.
In an increasingly competitive digital landscape, whether it ' s a customer signing up for a FinTech app or an employee trying to access internal tools, seamless access is now directly linked to trust, retention and performance.
Okta’ s passwordless solutions, biometric authentication, and invisible login flows help ensure security doesn’ t mean added friction. Instead, it becomes something users barely notice and that’ s precisely how it should be.
Priorities are emerging, but still fragmented
The survey shows the region is still shaping its long-term strategy. Passwordless access and Zero Trust frameworks each received 26 % of the votes as top priorities, with AI detection( 21 %) and identity automation( 18 %) close behind.
This trend suggests that many organisations are still in the testing phase. They recognise the potential but have not yet agreed on a shared direction. The result is fragmentation, where disconnected tools fail to deliver cohesive outcomes.
Okta’ s strength is in uniting various security features. It combines passwordless authentication, Zero Trust
A NEW CXO PRIORITIES
SURVEY, CONDUCTED IN COLLABORATION WITH OKTA, EXAMINES HOW
ORGANISATIONS ACROSS AFRICA ARE MANAGING THIS
CRUCIAL ISSUE.
www. intelligentcio. com INTELLIGENTCIO AFRICA 25