CASE STUDY
We’ re no longer just service providers; we’ re strategic partners. The modern CIO needs to
connect the dots between technology and business value, translating complex systems into real outcomes. That means being forward-looking, collaborative and deeply involved in decision-making at the highest level.
What types of IT challenges have you seen emerge across the industry recently, and how are you preparing your organisation to navigate similar issues?
One of the biggest challenges we’ re all facing is the growing complexity of IT ecosystems. Hybrid work, cloud expansion, third-party integrations and increased cybersecurity threats have all raised the stakes for IT leaders.
Our focus is on maintaining visibility across the environment, making smart technology choices and staying ahead of risk. It’ s about balancing innovation with control and ensuring that our decisions support both resilience and long-term value for the organisation.
BECOMING CIO FELT LIKE A NATURAL PROGRESSION, NOT JUST IN TERMS OF RESPONSIBILITY, BUT IN PURPOSE.
How are you approaching innovation within your IT department, and what new technologies are you most excited about?
Innovation for us isn’ t about chasing trends— it’ s about solving real problems in practical ways. We’ re focused on creating the right culture, skills and systems that allow our teams to continuously improve and deliver meaningful value to the business.
I’ m particularly excited about the possibilities of automation and data analytics to enhance decisionmaking and streamline operations. We’ re also exploring how AI can strengthen key business functions and increase efficiency across the board.
What advice would you give to aspiring CIOs or IT leaders looking to make an impact in their organisations?
If I had to give one piece of advice to aspiring CIOs or IT leaders, it would be to focus on making a real difference, not just on the job title. Take the time to understand the business, not only the technology. It’ s important to communicate clearly with people who may not be technically inclined and to be comfortable with uncertainty because that’ s part of the journey.
Build a strong team and trust them. Leadership is not a solo act, and I’ ve been lucky to have mentors who taught me the value of purposeful leadership and collaboration. Their guidance gave me confidence when facing challenges.
Most importantly, stay curious. Technology will always evolve, but leading through change with clarity, empathy and a shared sense of direction is what will truly set you apart. p
16 INTELLIGENTCIO AFRICA www. intelligentcio. com