CASE STUDY
WE ARE COMMITTED TO DELIVERING SAFE, SEAMLESS AND CONNECTED EXPERIENCES FOR OUR PASSENGERS. passengers. The modernisation initiative aims to enhance operational efficiency, improve service reliability and future-proof our IT ecosystem to support long-term growth. Ultimately, we seek to build a smarter, more agile airline that is better equipped to respond to evolving customer expectations and global travel demands.
How will SITA’ s technology – particularly SITA Connect Go – transform your dayto-day operations and resilience across your global network? services. By modernising our digital backbone, we are creating an end-to-end travel experience that is more intuitive, responsive and aligned with the expectations of today’ s global traveller.”
Long-term competitive advantages from cloud-native solutions
Looking to the future, Adel believes that transitioning from legacy systems to scalable, cloud-native solutions will provide long-term competitive advantages.“ Transitioning from legacy systems to scalable, cloud-native solutions unlocks a host of long-term advantages for EGYPTAIR,” he said.“ It enhances our ability to innovate rapidly, reduce operational costs and respond swiftly to market shifts.”
SITA Connect Go offers us secure, cloud-based connectivity that significantly enhances the reliability, flexibility and scalability of our global operations. With this platform, we can simplify our network architecture, improve system uptime, and reduce operational silos. The shift to a software-defined network enables real-time data access and faster incident recovery, strengthening our resilience and Business Continuity. It’ s a transformative step that allows EGYPTAIR to operate with greater agility and cost-efficiency across all our international destinations.
In what ways do you see this digital upgrade enhancing the passenger experience both in-flight and at Egyptian airports?
He went on to highlight how cloud-native platforms foster smarter resource management through real-time analytics, which leads to improved customer service.“ Additionally, these systems lay the groundwork for future integration of AI, biometrics and automation technologies – ensuring EGYPTAIR remains adaptive, efficient and competitive in the digital age.”
Through these strategic digital upgrades and partnerships, EGYPTAIR is setting the stage for a new era of aviation excellence, offering passengers a seamless and innovative travel experience while positioning the airline at the cutting edge of the Digital Transformation wave.
We asked Capt. Ahmed Adel, Chairman & CEO of EGYPTAIR, further questions to find out more about the project.
What prompted EGYPTAIR to embark on this major infrastructure modernisation and what are the key outcomes you hope to achieve?
EGYPTAIR’ s decision to modernise its infrastructure stems from our strategic vision to remain competitive in an increasingly digital and dynamic aviation landscape. As the national carrier, we are committed to delivering safe, seamless and connected experiences for our
This upgrade directly translates into a more streamlined and personalised passenger journey. At airports, travellers will benefit from faster check-in, smoother baggage handling, and reduced waiting times through enhanced system integration and automation. Passengers can expect a smoother airport journey, enabled by stable connectivity and tailored digital services.
By modernising our digital backbone, we are creating an end-to-end travel experience that is more intuitive, responsive and aligned with the expectations of today’ s global traveller.
How significant is this step in positioning EGYPTAIR as a regional hub for aviation and digital innovation in the Middle East and Africa?
This strategic move positions EGYPTAIR at the forefront of Digital Transformation in the region. By investing in modern infrastructure and embracing nextgeneration technologies, we are not only elevating our own capabilities but also reinforcing Egypt’ s role as a central aviation gateway between Africa, the Middle East and the rest of the world. It demonstrates our ambition to lead in operational excellence and innovation, strengthening our competitiveness and influence within the regional aviation ecosystem. p
16 INTELLIGENTCIO AFRICA www. intelligentcio. com