This month’ s cover story, which can be found on p14, features Capt. Ahmed Adel, Chairman and CEO of EGYPTAIR. He tells us how the airline is modernising its network infrastructure through a strategic partnership with SITA to enhance efficiency, resilience and the passenger experience.

Adel explains that adopting cloud-native technologies such as SITA Connect Go will strengthen EGYPTAIR’ s global connectivity, simplify operations and reduce reliance on legacy systems. future of IT operations as businesses face mounting complexity in modern digital environments.

Brink explains that the explosion of monitoring tools, the unmanageable volume of alerts and the demand for predictive analytics are driving the need for AI and Machine Learning in IT operations.

AIOps provides end-to-end visibility, automates analysis and delivers actionable insights to improve efficiency and user experience. According to CASA Software’ s research, 97 % of IT professionals believe AIOps will enhance automation and reduce operational complexity across the toolchain.

The initiative supports Egypt’ s wider aviation development goals while positioning EGYPTAIR as a leader in digital innovation across Africa and the Middle East. Passengers will benefit from faster check-in, smoother baggage handling and improved in-flight services powered by intelligent automation.

Brink says predictive analytics powered by AIOps can prevent issues before they affect performance, helping organisations deliver consistent service quality. He concludes that adopting AIOps is no longer optional – it’ s essential for businesses aiming to thrive in the digital economy. You can read more starting on p24.

By transitioning to a software-defined network, the airline will gain real-time visibility and enhanced Business Continuity across its international operations. Ultimately, Adel says the modernisation marks a pivotal step in EGYPTAIR’ s journey to becoming a smarter, more agile and future-ready carrier.

Elsewhere, we learn how Michael Brink, CTO of CASA Software, tells us why AIOps is fast becoming the

Don’ t forget, you can stay informed with daily news updates on our website, where we bring you the latest insights and developments from the world of business technology. I’ d like to wish you a productive and successful month ahead. Please enjoy this issue and take your time to explore the articles we have prepared for you. See you next time.

Mark Bowen, Editorial Director

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