FEATURE teams and contact centres with everything from document and ID verification to smarter collections prioritisation. The emphasis is on consistency, speed and improved decision making across the entire business.
Another priority for Q1 is smarter credit decisioning and portfolio optimisation, which is especially important across many African states, as many customers are in underserved areas. We are prioritising the advancement of automated underwriting and early-warning systems using behavioural and alternative data where permitted, and balancing this with humanoverride controls to ensure trust, fairness and regulatory compliance.
Underpinning all of these priorities for 2026 is process simplification through low-code automation, straight-through processing and digitised tools. These are reducing cost-to-serve and enabling us to fulfil our mission of enabling sustainable financial inclusion throughout Africa by leveraging technology to reach unbanked and underbanked communities across Africa.
Cybersecurity at the forefront
Cybersecurity has moved decisively to the forefront of CIO priorities across the Middle East and Africa, driven by rapid Digital Transformation, expanding cloud adoption and an increasingly hostile threat environment. As governments www. intelligentcio. com
INTELLIGENT CIO AFRICA
37