NEWS
Intraconsult Telecom and Avaya to deliver richer
communications experiences for Egypt
key industry verticals, including hospitality,
government and oil and gas.
Avaya solutions are used by leading
organisations around the world and across
the region, including Egypt’s top five banks,
the three leading telecom operators and
the country’s largest business-process
outsourcing (BPO) firm. More than 70% of
Egypt’s contact centre infrastructure is built
on Avaya technology.
Avaya is working with Intraconsult Telecom
to help organisations in Egypt achieve their
digital transformation objectives
A
vaya, a leading global business
communications company, has
announced it is working with Intraconsult
Telecom to help organisations in Egypt
achieve their digital transformation
objectives. The two companies will focus
on driving adoption of Avaya’s innovative
solutions to key industry verticals in
Egypt, enabling them to provide richer
“As a customer-led organisation, this
strategic partnership will allow us to continue
putting the success of our customers at the
heart of everything we do.
communications experiences to their
customers and employees.
Intraconsult Telecom is a dedicated provider
of global telecommunications solutions
to public and private organisations across
Egypt. Specialising in multi-service platforms
for communication solutions, Intraconsult
Telecom will deliver Avaya solutions for
“By leveraging Avaya’s innovative technology,
we can offer our customers a wider choice of
solutions that address their business needs,
while helping them to enhance efficiency
and delivering richer communications
experiences,” said Eric Adam, Owner and CEO,
Intraconsult Telecom.
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CaseWare expands with drive into six
critical African markets
C
aseWare Africa, a division of
AdaptIT has announced several
initiatives to strengthen its capacity to
serve clients in six key African markets.
In Zambia and Zimbabwe, CaseWare
has successfully constructed a
channel partner model and now its
Zimbabwean distributor, July 28, has
won the award for Best Growth and
Best Client Service in Africa.
“As economic recovery begins to
look possible for Zimbabwe, we are
delighted to have a local distributor
of July 28’s calibre,” said Theuns
Holtshousen, Business Leader for
CaseWare Africa.
“CaseWare can play its part in rebuilding
the Zimbabwean economy by providing
the technology platform that will enable
world-class drafting and auditing, with
all the benefits that implies.”
www.intelligentcio.com
Holtshousen added that CaseWare’s
African expansion is the fruit of the
company’s longstanding growth
strategy and a reflection of the
benefits of the merger with AdaptIT.
“Our accelerating growth into African
markets is driven by two factors,” he said.
“One is our commitment to customising
CaseWare’s industry-leading global
templates for individual African markets,
the other is our ability to leverage
AdaptIT’s existing infrastructure to
fast-track the establishment of local
CaseWare offices.
“This strategy is paying off and we are
building traction in many of Africa’s
most important markets.”
The other four key initiatives
announced are in Nigeria, Kenya,
Mauritius and Botswana.
Theuns Holtshousen, Business Leader for CaseWare Africa
INTELLIGENTCIO
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