INTELLIGENT BRANDS // Cloud
New affordable support model
disrupts IT market
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new technology quickly. Unlimited support
contracts protect business owners and IT
suppliers from disappointment and
missed expectations.
“Our all-inclusive R195 per month support
offering includes on-site and remote support,
change requests and all new user and device
configurations,” added Potgieter.
“Cloudbox incorporates email, email backups,
file sharing, computer backups, antivirus and
communication into one simple package to
take the complexity out of IT.
“The solution balances compliance and
control with usability and functionality and
ensures that your software is standardised
throughout your company.
Alto Africa has introduced the first
affordable unlimited support service
in Africa
A
lto Africa is shaking up the IT
industry by introducing the first
affordable unlimited support service
in Africa. A more interconnected world is
driving changes in the way that IT support
and Service Level Agreements (SLAs) are
being structured. New models are changing
the way in which companies procure IT
support and disruptive technologies like
Cloudbox are impacting the way businesses
choose between the many service options.
More importantly, these new disruptive
technologies allow them to provide ‘all
inclusive’ support contracts and SLAs at a
low monthly fixed fee.
www.intelligentcio.com
Alto Africa CTO Oliver Potgieter says there
is no reason why one cannot follow a cloud
services model for IT support.
“We offer a low-cost fixed fee per-user
model,” he said. “We’ve spent a lot of time
and effort building support efficiency into
our Cloudbox solution and our IT Human
team, which has allowed us to create a
unique offer for IT Support at a price point
that is unheard of in the industry.”
The adoption of cloud-based services is
primarily driven by the need for flexibility,
financial benefits and the ability to adopt
“Small businesses especially struggle
with budgeting for IT services and one
unexpected month of typical ad-hoc support
costs could have an adverse effect on cash
flow. Cloudbox unlimited support gives the
responsible small business owner complete
control over their IT spend on a month-to-
month basis.
“With Cloudbox, IT resources and
applications are managed offsite in the
cloud, so customers only pay for the services
they actually need. With no unexpected
costs, budgets can be projected more
accurately and with only one set of licences
to manage, customers have the flexibility to
scale up or down as they require.
“IT leaders can protect their business
interests by seeking vendors with sound
business models and methodologies.
Small businesses that don’t invest in the
right technology will struggle to remain
competitive, that is why it is essential that
they adopt a cloud strategy immediately.” n
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