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Cisco and Google Cloud embark
on a journey to streamline work
for 150 million people
button. Or from a Chrome browser
with just one click – no downloads or
guest accounts required. While different
companies created the tools, it will now
feel like they were built to work together.
Amy Chang, SVP,
Cisco Collaboration
Making meetings easier to schedule and join
is only part of the problem that Cisco are
aiming to solve.
They will jointly explore using Google AI for
capabilities, such as transcription, translation,
meeting summaries and task management,
to ensure what’s discussed becomes more
actionable for everyone whether they were
there or not.
C
isco has announced its first wave
of collaboration integrations
with Google products. This goes
far beyond making sure calling, email,
document collaboration and customer
service products work together; the goal is to
help people be much more efficient, so they
can do their jobs better.
Cisco believes Artificial Intelligence (AI) and
Machine Learning will dramatically change
the way people work, so are exploring how
AI services from Google Cloud Platform can
help them expand collaboration capabilities.
Cisco focused on three key areas when making
the announcement at Google Cloud Next:
• Give your contact centre agents an
AI-enhanced assist so they can answer
questions quicker and better. More
than three million customer service
agents globally use Cisco contact centre
software. The company therefore want
to make their interactions the best
they can. So, they are adding Google
www.intelligentcio.com
Artificial AI to its Cisco Customer Journey
Solutions via Google Cloud’s new Contact
Center AI solution. Contact Center AI is a
simple, secure and flexible solution that
allows enterprises with limited machine
learning expertise to deploy AI in their
contact centres.
The AI automatically provides agents
with relevant documents to help guide
conversations and continuously learns
to deliver increasingly more relevant
information over time.
• Schedule a Webex meeting within your
Google Calendar with one click. With
an add-on from G Suite in the coming
months, you’ll see the Webex Meetings
icon every time you schedule a meeting
in Google Calendar. Click it to set up
your video-first Webex meeting for the
people and rooms you need, and let the
technology do the rest.
People join from a Cisco video device
by simply pushing the big green ‘join’
• Add Cisco calling and meetings into
your Android app. Thanks to the
Webex Teams Android SDK, developers
can easily add Cisco collaboration
capabilities into their Android apps. For
example, you could add Cisco video
meetings into smart glasses for a ‘see
what I see’ experience between, say,
an expert on land and an engineer on a
ship in the middle of the ocean.
• Use Google docs, sheets, slides and forms
in your Webex Teams Spaces. As people
collaborate on content more and more,
Cisco and Google are exploring ways to
make the job easier. No more endless
reposting of documents as people layer
on new rounds of edits. Post it once,
edit it as many times as you need, or
co-collaborate on content to get things
done even faster. Everyone always has
the latest and greatest version.
“Together, Cisco and Google Cloud can drive
significant value for our customers,” said
Amy Chang, SVP, Cisco Collaboration.
“We’re excited about these initial
integ rations and what’s to come as we work
together to improve the future of work. This
is just the beginning.” n
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