A
PUBLICATION
Providing Unparalleled Technology Intelligence
ISSUE 21 //
www.intelligentcio.com
Global
Cooling Partner Intelligent
Education Partner Intelligent
Phishing Partner
Intelligent
Cabling Partner Intelligent
Manufacturing Partner Intelligent
Security Partner
Intelligent
Manufacturing Partner
Intelligent
Supporting Partner
Intelligent
Software Partner
Intelligent
Energy Partner
Changing
role
The role of the CIO
is evolving due to
Digital Transformation
Continuing
to invest
Telecommunications giant
Nokia is excited about the
growth prospects in Algeria
Under
the spotlight
Technology is helping to
revolutionise the transport
industry in Africa
EDITOR’S
NOTE
W
elcome to the latest edition of
Intelligent CIO Africa – I hope
you enjoy the read. Our front
cover focuses on Kenya Revenue Authority
(KRA) and how it is benefiting from a
solution implemented by Oracle.
The biggest obstacle facing KRA was
increasing tax collection when the country
had a very low compliance rate, with only
11% of the Kenyan working population
filing their taxes.
A key factor was the inconvenience
caused by the tedious manual process,
which required taxpayers to be physically
present for it to take place. KRA needed
to re-engineer its processes to motivate
participation in the tax filing process and a
solution that would be simple, convenient
and efficient. It took advantage of tools
such as iTax, powered by Oracle Service
Cloud, Policy Automation, Social Cloud
and Marketing Cloud and ensures that the
Customer Relationship Management system
is delivered on simplicity, convenience and
efficiency in service delivery.
And as Grace Wandera, the Deputy
Commissioner at KRA explains, the solution
www.intelligentcio.com
has speeded up the process of filling in tax
forms, with its Customer Satisfaction Index
score increasing to 71%.
There is no doubt that the role of the CIO
has changed in recent times. Traditional
perceptions of the role no longer hold true
thanks to Digital Transformation which has
placed IT at the centre of businesses. We
spoke to three industry experts who give
their views about the current state of the
CIO, with all of them all agreeing that the
position has a vital role to play and is an
influential member in the C-Suite.
Claude Schuck, Regional Manager, Middle
East and Central Africa, Veeam, says that
establishing a strong relationship built on
trust with the CEO will help the CIO reduce
pressure and position the IT department as
a strategic asset for a company, while Riaan
Badenhorst, General Manager, Kaspersky Lab
Africa, says that, to mitigate future threats
related to the security of data, CIOs need to
shift their mindsets around security.
Since its independence, Algeria has made
major strides in Information Technology,
with telecommunications operators
investing significantly in modernising their
System being
fast-tracked
The biggest obstacle facing Kenya Revenue Authority was
increasing tax collection when the country had a very low
compliance ra