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ISSUE 22 // www.intelligentcio.com
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ELEVATING
THE EXPERIENCE
ServiceNow expert on
the ITSM policies that
should be implemented
AI combating
poaching
Artificial Intelligence being
used to combat rhino poaching
in South Africa
EDITOR’S
NOTE
H
ello and welcome to the latest edition
of Intelligent CIO Africa, which is
once again packed with technology
stories across the continent. As one of the
largest metros in South Africa, the City of
Cape Town is tasked with providing around
880 million litres of clean, safe drinking water
on a daily basis to residents, businesses and
industries, as well as effectively collecting and
treating wastewater from the city.
This requires world-class management of
water catchment areas and appropriate
storage and treatment of wastewater to
ensure a healthy and safe community for
all residents.
Therefore, to support its water and
sanitation efforts, the City of Cape Town
implemented a comprehensive mobile
solution for the automation of asset
management and field service processes,
which is the focus of this month’s cover
story. We hear from Peter Flower, Director of
Water and Sanitation for the City of Cape
Town, who explains how SAP Work Manager
has empowered its workforce with digital
tools to more efficiently install, inspect,
maintain and repair water and sanitation
assets. The technology has enabled workers
to access, complete and manage their
assigned work orders and service requests
via their mobile devices, with the mobile
www.intelligentcio.com
Power is
critical
Energy supply industry
in South Africa is
experiencing a new dawn
A DIGITAL PRIORITY
To support its water and sanitation efforts, the City of Cape Town
implemented a solution that enables workers to access, complete
and manage their assigned work orders and service requests via
their mobile devices.
PROJECT LATEST | INTELLIGENT CABLING | INTELLIGENT DATA CENTRES
application being a key building block of the
asset management master plan. and EE, ServiceNow, to discuss the policies
that should be implemented.
Rhino poaching is currently a hot topic,
with many of the animals being shot dead.
To try and combat this, South African
businesswoman Colleen Glaeser has
incorporated Deep Learning and Artificial
Intelligence to alert operators in the control
room to an immediate poaching threat,
which we hear about in country focus. He broke these down to: service
portfolio management; project portfolio
management; demand response; resource
management; and project management.
Glaeser, who is the Global Marketing Director
for tech security company AxxonSoft,
explains how, prior to the incorporation of
Deep Learning in anti-poaching surveillance,
software often failed control rooms and
response units in that false alarms were, on
many occasions, set off by animals, insects
and the weather.
However, thanks to the new technology, an
alarm now only goes off if it picks up a human
and not an animal. Glaeser says the rangers
now feel more equipped because they know
where to go and it won’t be a false alarm.
Having an effective IT Service Management
System (ITSM) enables organisations to
deliver and control the services they offer to
customers. In our first feature this month,
which can read from page 38, we spoke to
Mark Ackerman, Regional Director, MESAT
Ackerman added that a strong ITSM solution
will elevate the service experience; improve
IT productivity; achieve new insights; and
consolidate IT insights.
To round off the magazine, we hear from
Harish Chib, Vice President, Middle East and
Africa, Sophos, who explains in final word how
you can prevent your network from becoming
a Botnet. He says the most effective ingredient
is the organisation’s network firewall and
offers tips on how this can be protected.
I hope you enjoy reading this month’s
edition and if you like to get in touch in the
future you can do so by emailing paul@
lynchpinmedia.co.uk
Paul Rogers
Editor
INTELLIGENTCIO
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