/////////////////////////////////////////////////////////////////////
FEATURE: IT MANAGEMENT SYSTEMS
organisational change management to:
• Communicate vision
• Assess organisational readiness
• Secure executive sponsorship
• Ensure accountability strategy, the business value of high-level
IT initiatives and the business value of
individual projects. These KPIs will help you
understand how well your IT services are
aligned with business objectives:
Once best practices have been
implemented, to ensure IT and the business
are fully aligned, it is important to measure
a broad spectrum of KPIs designed to
track how services support business What are the benefits of having
good ITSM?
www.intelligentcio.com
A strong ITSM solution will enable
organisations to:
Mark Ackerman, Regional Director,
MESAT and EE, ServiceNow
INTELLIGENTCIO
39