FEATURE: IT MANAGEMENT SYSTEMS
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CONTROL IT CHANGE PROCESSES
TO MINIMISE THE RISKS AND
COSTS ASSOCIATED WITH RAPID
UNPLANNED CHANGES.
Increase user satisfaction and decrease
unwarranted ticket requests with
automated change notifications
• Configuration Management
Database (CMDB) – Consolidate
disparate IT management systems into
a single system of action, allowing IT
to see exactly what assets are in your
IT environment, what services they are
related to, and how they’re functioning
at all times. See the relationship
between the CIs and services to
proactively manage the impact of
changes on your services. Monitor the
quality of your CMDB data with the
CMDB Health Dashboard
• Asset Management – Track the
financial, contractual and inventory
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INTELLIGENTCIO
details of hardware, devices and virtual
assets from purchase through disposal.
Mitigate risk by knowing how every
system is configured, what it costs, who
has access to it, and what’s installed on
it. Get a complete, connected view of
your assets, allowing you to identify and
resolve issues faster
• Request Management and Knowledge
Management – Give end users a modern,
omni-channel way to interact with IT and
other shared services groups at any time
through any device – enable self-help,
request items or services and collaborate
with others. Capture and package
knowledge from across the organisation
and make it readily available for shared or
private use by IT and employees
• Service Level Management – Set
business expectations and gain
visibility into your IT team’s service
commitments and performance.
Proactively manage SLAs with the color-
coded visual SLA Timeline that allows
managers to see individual SLA progress
and events triggering stage changes.
Prioritise tasks, check statuses, reassign
ownership and escalate issues when
needed, allowing you to always provide
your best service for what matters most
to your organisation.
• Reports and Dashboards – Combine
the power of the Now Platform with
a single data model to generate and
distribute important information on
demand and in real time. Choose
from predefined or customised reports
and create eye-catching, role-based
dashboards in a flash.
• Benchmarks – Benchmarks uses
anonymised customer data to bring
you the industry’s largest and most up
to date benchmarks. This allows you
to compare your service management
performance to the industry averages of
your peers. Now, you can analyse and
optimise your own performance against
the best in the industry n
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