CASE STUDY
A
s one of the largest metros in
South Africa, the City of Cape
Town is tasked with providing an
annual average of around 880 million
litres of clean, safe drinking water daily
to residents, businesses and industry, as
well as effectively collecting and treating
wastewater from the city.
This requires world-class management of
water catchment areas and appropriate
storage and treatment of wastewater to
ensure a healthy and safe community for
all residents.
“Water and sanitation services provide
people with dignity and the provision
of these services at all levels remains a
challenge,” said Peter Flower, Director Water
and Sanitation for the City of Cape Town.
“Cape Town is a growing city, there is a
consequential growth in the demand for
water. We have aging infrastructure (some
of our dams and pipelines are more than a
century old), and recently, the impact of the
severe drought conditions.
“Mobility is one of the strategic initiatives
of the department to help in addressing
these challenges and will go a long way
towards ensuring both infrastructure and
financial sustainability.”
To support its water and sanitation efforts,
the City of Cape Town implemented a
comprehensive mobile solution for the
automation of asset management and field
service processes.
According to Mehmood Khan, Chief
Operations Officer at SAP Africa, the rise of
smart cities is driving change in the public
sector to improve the citizen experience.
“In this era of connected citizens, local
government institutions are increasingly
looking for ways to improve service delivery
and better engage with citizens,” he said.
SAP Work Manager empowers the City of
Cape Town’s workforce with digital tools to
more efficiently install, inspect, maintain
and repair water and sanitation assets.
The technology enables workers to access,
complete and manage their assigned work
orders and service requests via their mobile
devices. The mobile application is a key
building block of the asset management
master plan. “At the same time, a need to minimise
operational expenditure by reducing
maintenance costs associated with key
infrastructure assets is driving the adoption
of next-generation digital tools and making
a positive impact in society.”
Mobility is enabling the city’s skilled
maintenance teams to perform their
work more efficiently and effectively
and is providing it with near real-time
information that is analysed to improve
future decision-making. • The Water Engineering Maintainer
Application (WEMA) designed for artisans
or ‘maintainers’ to receive, execute
and manage maintenance work orders
through a mobile device, supporting
greater team efficiencies
• The Water Engineering Supervisor
Application (WEZA) is designed for
superintendents to manage the
allocation, release and review of team
work orders
• The CityReads Meter Reading Application
is designed to digitally capture meter
readings in-house and in real-time
• The DisconnectReconnect Application
is designed to manage the capturing
of field information by the technician
for disconnection and reconnection of
work orders
IN THIS ERA OF CONNECTED CITIZENS,
LOCAL GOVERNMENT INSTITUTIONS
ARE INCREASINGLY LOOKING FOR
WAYS TO IMPROVE SERVICE DELIVERY
AND BETTER ENGAGE WITH CITIZENS.
The key benefits of SAP Work Manager
include increasing first-time resolution
rates and improve workforce safety and
productivity to effectively install, maintain,
inspect and repair mission-critical asset.
It also prolongs the life of assets with
guided work flows and timely processing
www.intelligentcio.com
of work orders, notification and asset
master data, whether online of offline. SAP
Work Manager is deployed on premise
and system and software requirements
vary by specific customer scenarios. For
example, SAP Work Manager, cloud edition
is deployed in the cloud and available as
software as a service (SaaS).
The City of Cape Town uses SAP Work
Manager mobile applications to support
several key function areas:
The City of Cape Town is also adding
further applications to its SAP Work
Manager solution.
“We are also excited about the recent
implementation of the Reactive Issues
Management Application (RIMA), which
drastically improves the speed with which
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