NEWS
Oracle accelerates Digital
Transformation in South Africa
R
einforcing its commitment to South
Africa, Oracle has announced the
opening of an Innovation Hub in
Johannesburg, a first for the company in
Africa that will help drive the adoption of
emerging technologies across the country’s
corporates, public sector and academia.
In line with South Africa’s National
Development Plan (NDP) 2030, Oracle’s
Innovation Hub is aimed at furthering Digital
Transformation in the country by raising
awareness about the impact of emerging
technologies, such as the Internet of Things
(IoT), Blockchain, Artificial Intelligence
(AI), Bots and Machine Learning (ML) to
help drive economic growth and support
the delivery of innovative and transparent
services to citizens and customers.
The new hub will act as a platform for
Oracle customers, partners and other
stakeholders to better understand the
potential of emerging technologies and co-
create industry specific innovations with top
Oracle experts.
“There is now widespread recognition that
a digital revolution is imperative for South
Africa’s socio economic growth”, said Niral
Patel, Managing Director and Technology
Leader, Oracle South Africa.
“As a leading cloud solutions company,
we are focused on supporting South
Africa’s public and private sector drive with
latest digital technologies.
“Oracle’s new innovation hub in
Johannesburg will act as a catalyst to help
drive awareness, experimentation and
implementation of transformational initiatives
that will be customised to address local
challenges and create new opportunities.”
Niral Patel, Managing Director and
Technology Leader, Oracle South Africa
//////////////////
Avaya showcased solutions at Cairo ICT
A
vaya has participated in the
Cairo ICT 2018 conference where
it presented cutting-edge technologies
that enable impactful customer and
employee experiences.
The company demonstrated a number of
industry-first platforms that bring together
unified communications (UC) and contact
centres (CC), enabling the seamless transition
of communications between customer-facing
employees and internal teams.
Avaya also showcased the world’s first
social network for chatbots, as well as
several industry-specific use cases that
highlight innovations in workflows,
customer engagement and customer
relationship management.
Fadi Hani, Vice President for the Middle
East, Africa and Turkey, Avaya, said: “The
ICT market in Egypt is growing by leaps and
bounds as the country continues to adopt
12
INTELLIGENTCIO
smart, connected business solutions. At the
same time, organisations are increasingly
looking to deliver more rewarding and
consistent customer experiences through the
use of technology. employee productivity and engagement.
Avaya’s strengths in this arena are built
upon years of experience working with
businesses of all sizes in Egypt to seize the
opportunities of the connected world.”
“These experiences are key to driving
customer loyalty, while also boosting The technology conference took place at the
Egypt International Exhibition Centre.
www.intelligentcio.com