CASE STUDY
Coombe says the farmers and engineers
didn’t take to the design-thinking workshops
at first, but eventually saw its benefits.
“On the first day we weren’t sure anyone
was going to come back; there was a lot
of complaints, little interaction and many
questions as to what we were doing,” he
said. “However, as we kept empathising with
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them, working through their business issues,
showing them some quick wins, looking at
the business day, they came around, started
inviting more people to come and give input
and bringing up new solutions – it was an
amazing turn-around. There have been
many positive experiences; as with all new
things change management is important
and ongoing. The first time we showed the
vehicle management system, we had to
stop the meeting for 20 minutes while the
management team ran around trying to
verify the data, confirming that there were
really that many broken down vehicles.
“The water team were very happy to be able
to see all their data in one place. So far, it has
been a good experience.” n
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