t cht lk
TECH TALK
Chris Pope, Vice President of Innovation
at ServiceNow
the business. Digital teams start to realise
that the fundamental skills, approaches
and execution methods they need to learn
are the same across different company
departments for different use cases.
The harder part of learning digital is
understanding how it will change the
business in the short, medium and long
term. Firms will need to do that in order to
be able to scale new digital work methods
organisation-wide.
User eXperience (UX) strategies
The proliferation of digital platform
technologies throughout the operational DNA
of contemporary organisations has meant
that it has become a key element in how User
eXperience (UX) strategies are formed.
Forward thinking CxOs now regard digital as a
key front-line operational topic, much like they
have regarded issues such as cybersecurity
since the turn of this decade. The creation
of smart spaces and digital workspaces has
become more mainstream as a method
used to improve employee and customer
experience – and will feature prominently in
the next evolution of smart cities. We must also now engineer our business
models to enable continued adoption of
commoditised cloud services. Within this
area, we need to engineer for digital with
enough precision to enable the use of
microservices that will deliver discrete chunks
of application logic for faster and more
intelligent systems.
But digital as a discipline comes with some
responsibilities. As we now focus on the
resurgence of the importance of enterprise
data and its quality and quantity, we must
also work hard to ensure we reduce technical
debt and the presence of legacy platforms
that are unfit for current and future purpose. Positive results come from thinking, doing and
working digital. Within a defined timeframe
we get to a point where we can deliver on
customer and employee experiences, quicker
and better – and organisations on this digital
journey start to shift from project delivery to
product delivery.
68
INTELLIGENTCIO
No more knee-jerk reactions
The presence of the Internet of Things
(IoT), Edge Computing layer and all
the smart ‘things’ inside any given
organisation’s own digital universe starts to
coalesce inside a new data analytics fabric.
That fabric allows us to be intelligently
predictive across all departments, rather
than work with the knee-jerk reactive
standards of the past.
Digital business allows us to start a new
process of re-engineering. We start to see a
foundational transformation of traditional
www.intelligentcio.com