INFOGRAPHIC
INFOGRAPHIC
Report reveals South African firms
must act upon customer requests
S
outh African organisations looking to
gain a decisive edge in 2019, must
focus on going above and beyond to
anticipate and act upon customer requests.
That is according to research from Avaya
Holdings Corp and Davies Hickman Partners,
which revealed that 93% of South African
consumers believe large organisations
should make customer contact easier,
while 69% said that convenience is more
“
SOUTH AFRICANS
INCREASINGLY
DEMAND
‘SUPERSERVICE’
FROM THE
ORGANISATIONS
THEY DO
BUSINESS WITH.
20
INTELLIGENTCIO
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