CASE STUDY
TRACKMATIC HAS GIVEN US VISIBILITY
INTO DRIVER BEHAVIOUR SO WE CAN
ENSURE WE ARE AS EFFICIENT AS WE
CAN BE IN TERMS OF DELIVERING
OUR FURNITURE.
to deal with them. This could be as simple
as sending out a manager to look at the
product or ensuring that any missing items
were delivered straight away. This level
of customer engagement has made an
instant, massive difference.”
Coricraft can better plan and fine-tune
deliveries, optimise operations and redefine
customer engagement. Each challenge
around visibility, communication, control
and timing has been addressed using
Trackmatic’s innovative and disruptive
technology solutions.
“The results speak for themselves,” said Slotow.
“Customers have left positive feedback
around the professionalism of the delivery
service and Coricraft has grown their
deliveries without having to expand
on their fleet or their teams. They
www.intelligentcio.com
have created capacity to scale without
increasing costs or infrastructure and,
as benefits go, that’s one that hits the
bottom line.” “Success does not happen by chance,
it takes the right client that is willing to
collaborate, experiment and trust us with
their business.”
The company has seen delivery accuracies
increase by 27%, the leave on time by
33%, (while shifting the start time by an
hour earlier) return on time by 36% and
overtime bills reduced by 15%. In addition,
the time to delivery has been reduced from
three hours to 32 minutes and there has
been an 80% increase in customer service. Trackmatic is currently working with
Coricraft to expand its solution which
includes the Trackmatic Insight analytic
dashboards that will give Coricraft the
means to measure key performance
metrics and provide even more meaningful
data for richer last mile and customer
delight deliverables.
More stats point to significant increases
in route efficiency (86%), turnaround
adherence time (94%) and a rise from
34 to 43 trucks a day leaving the depots
nationally each day. Schneeberger said: “Trackmatic has given
us visibility into driver behaviour so we can
ensure we are as efficient as we can be in
terms of delivering our furniture. Because
we have this level of visibility, we can give
our customers visibility, and this allows us to
proactively engage with them and exceed
their expectations.” n
“We are proud of the work that has been
achieved at Coricraft,” said Slotow.
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