INDUSTRY WATCH
//////////////////////////////////////////////////////////////////////////
volumes and be matched to max numbers allowed in an area. A
reaction can be solicited before a problem arises.”
Unified communications and integrated systems offer realtime
automation and seamless interaction between back-end functions
and front-end or customer-facing applications.
Centralised smart infrastructure dominates surveillance and security
control rooms, and these connect via mobile and wireless networks to
allow resources to be deployed quickly and effectively.
The combined team from Infor, EOH Infor Services and Aruba Networks
security personnel who oversee ‘stop-and-check’ stations – effective
for security, but vulnerable because of having multiple points of entry.
“These allow for controlled deployment of personnel to various points –
security, medical or general personnel,” explained Chari.
“Beyond security, hospitality matters can be informed by
surveillance issues.”
Keeping up with customer demand
That is why it has become necessary to integrate technology that
offers a holistic wide view in order to effectively scan and monitor
the entire environment, according to IT security and access control
experts at dormakaba, a leading provider of security and access
control technology.
“For easy access, many entrance points are needed and employed,”
said Paul Chari, Principal Consultant EDC Solutions at dormakaba.
“This means the sources and escape route for someone with ill intent
becomes difficult to monitor.
Chari says that IT security has kept up with market requirements and
demands, particularly within the access control. An example is using
multi-sensor cameras and facial recognition biometric solutions to
monitor large crowds, which enables security personnel to instantly
and automatically verify personal identities.
“Visitors can be profiled, and any red flags can be set to have
security personnel react to double check an area or person,” said
Chari. “The automatic enrolment can eliminate need for barriers
across entry points.”
Data gathered through these access control points and biometric-
based systems can be quickly gathered, assimilated and correlated to
provide an accurate database that can be referenced immediately to
bolster security control and enforcement.
Video analytics, big data and robotics are beginning to filter through
to security and access control strategies – specifically within the
hospitality industry.
“The ability to flag repeat offenders relieves operators from having to
remember or identify faces without support,” said Chari.
“New operators benefit from gathered intel and can immediately
be more effective than previously possible. Analytics can also count
66
INTELLIGENTCIO
It has been reported that 83% of hotel guests report a bad Wi-Fi
experience, with 36% saying they wouldn’t rebook.
However, Eric Law, Vice President of EMEA Sales at Ruckus Networks,
says the company has a model to keep up with customer demand.
“Ruckus has built its model in keeping up with customer demand and
that is why we have a cloud offering for customers that want to have a
leaner IT organisation,” said Law.
“We know that, in order to make that a success, we need to
give our customers a seamless experience from when they first
engage with a sales representative from a partner all the way
to a seamless service experience. We’re not just evolving our
products to keep up with the technology, but also the model of
consumption as well.”
Ruckus Networks has a 70% share of the hospitality market and
86% of the world’s luxury properties rely on Ruckus Smart Wi-Fi.
“What we’re seeing right now is a trend in hospitality where
people moving from general collectively to operationalising
the network,” added Chris Mendoza, Senior Director of EMEA
Marketing, Ruckus Networks.
“Hospitality has realised that they really need to operationalise the
business experience with Wi-Fi.” n
IT’S TIME TO MOVE
FROM TRADITIONAL
HOSPITALITY TO A
DIGITAL EXPERIENCE.
www.intelligentcio.com