//////////////////////////
D
ecision-makers understand that
data drives the digital business. And
one of the most efficient ways to
extract value out of this is through business
intelligence (BI). But in a real-time world,
companies can ill afford to spend months on
an implementation. However, by following
several essential steps, turnaround time can
dramatically improve, yielding results faster.
In a modern world, service delivery can
make or break a brand. Often, the difference
between ordinary and outstanding service
delivery revolves around the operations
management inside an organisation. Think
manual and time-intensive processes,
analogue solutions, and other more
traditionally minded ways of thinking.
Recently, Decision Inc. managed a successful
BI implementation project at property
development group Attacq. This was
completed within 24 hours, proving with the
right steps in place, it is possible. Here are
the most fundamental ones.
Step 1 – Measuring BI
Part of the challenge of any implementation
is quantifying success. If this is not
possible, then a business has no idea if
it is delivering high standards of service
delivery. Fundamentally, this requires the
digitalisation of processes. And to do so,
requires leveraging existing BI solutions and
implementing them more effectively.
At the heart of any successful BI project is
the operations management tool. Rounding
out this trinity is people adoption and
change management that are all essential
components to successfully implementing BI.
Step 2 – Unified vision
This will greatly contribute to a clarity of
what must be achieved. Once this is in
place, training people closest to the issues
become a natural part of the process. It
is all about knowing and understanding
the key performance indicators and being
totally transparent with the data when it
comes to BI.
For example, if branches can access
performance metrics, they can compare
how well they are doing in relation to one
another. The nature of human psychology
www.intelligentcio.com
Gavin Sheehan, Executive: Business
Intelligence & Data Management at
Decision Inc
makes staff competitive and drives them to
be better. Having such a transparent view
of how they are faring against each other
will result in a more efficient, engaging and
productive organisation.
From the start, the customer was very
decisive and clear in terms of what the
project had to entail, who would be the
project owner, and all the relevant decision-
makers. This significantly speeds up a
process that can often get bogged down
with red tape.
“
THE SUCCESS
OF A RAPID BI
IMPLEMENTATION
DEPENDS AS
MUCH ON THE
TECHNICAL
SKILLS AS IT
DOES ON HOW
WELL PARTNERS
WORK TOGETHER.
INTELLIGENTCIO
31