CASE STUDY
and proactively communicate with
customers accordingly. Similarly, high-
usage SIMs can be identified much more
rapidly, close to real-time, based on the
business rules supplied by MiX.
• It is much easier to bill customers
for usage outside of their standard
subscriptions. An example would be
roaming charges, which previously
required a lot of manual processes at the
end of the month. Thanks to Clarity, MiX
can now obtain an indication of spend
during the month, and the billing for
roaming is automated so that the end-of-
month process is much quicker.
• Reporting used to be highly manual,
and was not granular enough. Internal
stakeholders had to specially request
certain data sets. Automation via Clarity
means that highly granular reporting is
available on demand.
• MiX used to have to consolidate
information from the GSM providers,
which was provided in different formats.
Again, this was a time and labour-
intensive process. Clarity provides a
single source of information for cost
and consumption data from all the GSM
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INTELLIGENTCIO
providers, enabling MiX to understand its
cost drivers much better.
“For me, the greatest benefit is not just the
ability to control and manage our sizeable
and increasing number of SIM cards, but
also that we have the capability to retain
that control into the future,” added Pretorius.
“Clarity is helping us to drive down costs
while delivering a better and more cost-
effective service to our clients. Employees
welcomed and embraced the solution as it
eliminated manual processes and ultimately,
it has increased efficiency.
“Underlying factors that influenced the
positive outcome included training as
needed and a help desk. Apex BI also
spent time with key users to understand
their needs and ensured that they were
addressed as quickly as possible. This, in
turn, ensured that users quickly realised
that the system could provide them with
the information they needed to do their
jobs better and to make smarter decisions
because they had a deeper, fact-based
understanding of their environment.” n
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