Intelligent CIO Africa Issue 32 | Page 13

Euphoria Telecom helps South African companies establish a global presence Union Bank of Nigeria and Newgen Software bag awards E uphoria Telecom has launched a new feature that offers its clients international telephone numbers. This is a very useful tool that provides companies of all sizes with a telephonic presence in most of the larger countries abroad. It also enables businesses to keep their call centre operations in South Africa and thereby reducing overhead costs. Euphoria Telecom CTO Nic Laschinger says international phone numbers make it easier for foreign customers to reach companies based in South Africa using a familiar local phone number. “This feature is designed to generate increased brand awareness while simultaneously creating exciting global growth opportunities,” he said. “Best of all, your international number will allow you to receive calls from a foreign country with callers paying local rates when dialling in. You can also call out using the same foreign number and it will be seen as an incoming international call.” Cloud technology is redefining businesses and is completely reshaping customer engagement models. Cloud-based phone systems can help save costs, streamline operations, improve productivity and scale any business. “This is just one of many new services that Euphoria Telecom has introduced in order to assist customers to do better business anywhere, anytime,” added Laschinger. To apply for international numbers, Euphoria customers will still need to provide proof of address in the respective foreign country. For more information visit euphoria.co.za, email sales@euphoria.co.za or contact Euphoria Telecom on (087) 231-0500. www.intelligentcio.com U nion Bank of Nigeria and Newgen Software have emerged winners of the Best Branch Digitisation Initiative in West Africa award at The Asian Banker West Africa Awards Programme. Union Bank of Nigeria engaged Newgen to design and deploy an automated workflow which reduces the turnaround time (TAT) of operational activities across branches of the Bank, lowering TAT by over 60%. The Bank leveraged Newgen’s Business Process Management-based intelligent workflow automation solution to automate and centralise various tasks including account opening, account maintenance, fund transfer, term deposit and e-business management. This has led to a 150% increase in the average number of requests processed per day (across all processes automated.) Nath Ude, Head of Services and Technology at Union Bank said: “With banking transactions going on at supersonic speeds, customers expect real-time service and personalised engagement; expectations which Union Bank has always worked to fulfil and even exceed. This award is a testament to the bank’s continuous efforts to innovate and provide high quality service to its customers.” n INTELLIGENTCIO 13