NEWS
Blue Prism sets foundation for
South African firms to begin
AI journey
Ulwembu
maximises
quality and
efficiencies
with ISO
certification
U
lwembu Business Services, a South
African black-owned ICT services
company, has achieved its International
Organization for Standardization (ISO)
9001:2015 certification, ensuring that
the organisation adheres to the quality
management standard’s guidelines to
optimise business efficiencies and enrich
customer experience.
According to ISO, the ISO 9001
standard, which is globally recognised,
‘sets out the requirements for a quality
management system. It helps businesses
and organisations to be more efficient and
improve customer satisfaction.’
The 2015 version of ISO 9001 puts added
emphasis on leadership engagement, looks
at more effective supply chain management
and business processes, and addresses
company risks and opportunities in a
structured way.
B
lue Prism, a global leader in the
Robotic Process Automation (RPA)
market, showcased its comprehensive
Artificial Intelligence Digital Exchange
(DX) at AI Expo Africa, setting in place the
foundation for South African businesses
to begin their journey into the era of AI.
The DX can be likened to an ‘app store’
for AI products.
“Our vision for connected-RPA is
about giving the power of creativity
to an organisation’s people, while
maintaining control and connecting
innovations together, so individual work
10
INTELLIGENTCIO
adds up to a far more powerful whole,”
said Alastair Bathgate, CEO and co-
founder at Blue Prism.
“With most South African organisations
now at the start of their AI journey, they
face a significant challenge in assessing
the hundreds of AI technologies available
and determining which of them are right
for their organisation. At some point, they
will need to ‘plumb’ the technology into
the organisation’s systems – even to run
a POC – but the IT department does not
always have the bandwidth or resources
to test or implement the myriad solutions
on the market.”
“Our compliance with ISO 9001:2015
ensures that Ulwembu limits wastage, lowers
costs, has a strong focus on efficiency and
productivity, and can provide consistent,
measured outcomes,” said Ulwembu
Managing Director Sibusiso Kunene. “Our
successful achievement of the quality
management standard – for the second
year – provides local clients with the
assurance that our management systems
are continuously assessed and meet these
stringent requirements.
“The implementation of an ISO 9001 quality
management system also helps to empower
our staff through clear expectations, backed
by the necessary tools, procedures and
instructions, as well as process metrics for
performance feedback.
“As a consequence, our customers can
reliably expect a superior level of service,
first-rate reporting and communications, and
dependable delivery from Ulwembu.”
www.intelligentcio.com