CASE STUDY
are a much over muchness because they
won’t see it immediately. Once we’ve
started implementing the chat and the
other channels, the customers will be more
interested in it because it will make a big
difference from a customer perspective.
“We are looking at implementing bots and
integrate it into our platform. It will be a chat
function versus a voice function, but we are
definitely complementing it with bots.”
www.intelligentcio.com
Van Der Merwe said that the company
has seen a five-figure reduction in cost per
annum compared to its previous solution.
The Itec rental model, in this case, included
no escalation, so the AA SA can accurately
budget for the next four years, providing
the ability to scale the solution as their
business grows.
Another benefit is the reliable service provided
by Itec, which in the 24/7 environment of
emergency response, allows AA SA to provide
excellent service in turn. This includes up-
to-date technical maintenance of the Mitel
products, at a much lower cost than before.
With a platform that doesn’t have
technical limitations, AA SA can cost-
effectively take its business to the next level,
improving their already excellent customer
service, by partnering with Itec as a value-
adding supplier. n
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