INTELLIGENT BRANDS // Cloud
Vox launches secure,
compliant, cloud-based
call logging and recording
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I
ntegrated ICT and infrastructure provider Vox has announced
the launch of Atmos, a service that provides South African
businesses with a cloud based call recording solution that is safe,
secure and complies with local data and privacy regulations such as
FICA and PoPI.
Developed by Call Cabinet Corporation, an industry leader in enterprise
voice logging and call recording, Atmos is the first fully cloud-based
solution of its kind to be introduced into the local market.
“Whether you need to record calls for staff training, dispute
resolution, compliance or security reasons, the Atmos voice logger
delivers a complete and flexible solution, which is scalable and
has unlimited storage for calls and other sensitive data, without
the need for any additional hardware or installation services,” said
Natalie van der Merwe, Senior Product Manager for PBX at Vox.
The calls are backed up and stored in the cloud, and redundancy is
offered across multiple servers and geographical locations or time
zones, giving users the ability to search, sort, locate and playback
calls within seconds, with the information easily accessible through
a secure, web-based portal, that is also compatible with mobile
device browsers.
Furthermore, all calls are individually secured and encrypted using
256 bit Advanced Encryption Standard (AES) at the source, with
a rotating encryption methodology that is unique and specific to
each call made and recorded.
These measures ensure that the call logging and voice recordings are
fully compliant with regulation such as the Consumer Protection Act
(CPA), the Financial Advisory and Intermediary Services Act (FAIS), the
Financial Intelligence Centre Act (FICA) and the Protection of Personal
Information Act (PoPI).
Natalie van der Merwe, Senior Product Manager for PBX at Vox
Even the said large enterprises stand to benefit from turning to
more modern solutions such as Atmos; by moving call logging
and recording to the cloud, they are able to get away from costly
maintenance and support of on-site equipment.
“While large enterprises may have on-premise solutions for call
recording, these are often beyond what can be afforded by smaller
businesses, such as insurance brokers or travel agents,” added Van
Der Merwe. Atmos can be seamlessly integrated for customers making use of
a Far South PBX deployment, a Vox-hosted PBX service, or to any
business routing inbound and outbound calls via the Vox network.
“However, given the above-mentioned regulations, these businesses
are now required to save calls for record-keeping purposes. Making
use of cloud-based storage means that these small and medium
businesses only pay based on what they use, offering them unlimited
growth potential.” Pricing starts from as little as R395 per month. The packages on offer
include up to five hours of storage at no cost; thereafter, an Express
version, with up to 1,000 hours of storage; a professional version,
with up to 4,000 hours of storage; and an enterprise version, with up
to 10,000 plus hours of stored voice calls. n
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