PROFILE
FOCUS ON THE SPACE
BETWEEN OUTCOMES
AND TECHNOLOGY. YOUR
SPECIALISM COMES FROM
USING TECHNOLOGY TO
CHANGE CUSTOMER AND
EMPLOYEE EXPERIENCES
FOR THE BETTER.
using technology to change customer and
employee experiences for the better.
What is the most important lesson
you have learnt in your career?
Be humble and never be complacent.
What have been the main IT
achievements of your organisation
in the past year?
We have materially improved IT service.
We have deployed customer solutions in a
fraction of the time and at a fraction of the
cost we could, using the latest generation
of technology.
We have won innovation awards and have
touched the lives of well over 300 school
52
INTELLIGENTCIO
kids in South Africa though technology
immersions we continue to sponsor. We
have some of the strongest partnerships
worldwide with some of the leading
technology companies on the planet.
Have you done any implementations
that you can talk about?
We are now deploying a pioneering, fully
online solution to our advisers and customers
in South Africa and Namibia. It takes the
process of reviewing financial needs, refining
recommendations and deciding which
protection solution meets our customers’
needs entirely online. There is no paper
involved at all. It is better from an experience
perspective, gives customers more choice
and is of course unlike any process that
involves paper.
You have chosen Amazon Web
Services (AWS) as your preferred
cloud provider. Can you explain the
relationship you have with AWS?
AWS provides us with the depth and
breadth of services we need to innovate like
a startup, with the security expected from
Africa’s oldest and most trusted financial
services company. With AWS, we can rapidly
experiment at lower costs and push the
successful experiments into production
faster, allowing us to improve the experience
for existing customers and attract new ones.
AWS understands this high level of customer
focus, which is why we see it as far more than
just a technology supplier.
We are working closely with AWS to not only
serve our customers, but also support the
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