INTELLIGENT BRANDS // Cloud
Euphoria’s latest version boasts a
plethora of powerful features
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“Our TMS user interface allows full
PBX control of every aspect, enabling
management to restrict and secure their
business phone system data and user
functionality as required,” said Woollam.
“Reporting is a dream with Euphoria’s
proactive scheduled reporting feature.
“One can now schedule reports to be
delivered directly into your inbox hourly,
daily, weekly or monthly. Version 3 also
offers our customers the opportunity to
design their own personalised reports.
“The customer experience can easily
be managed with our SLA answer time
adherence feature that provides you with a
better understanding of your customer wait-
to-answer times and overall experience.”
E
uphoria Telecom has launched the
latest version of its market leading
cloud-based business Telephone
Management System (TMS).
The new TMS version 3 is packed with
easy-to-use features and is capable of
significantly improving business efficiency
whilst delivering powerful reporting and
workforce management capabilities. It is
designed specifically for the South African
market and uses international best practice
development methodologies.
Euphoria Telecom CEO John Woollam says
the system empowers businesses to control,
manage, automate, personalise and analyse
every aspect of a company’s phone system
from one central point.
“You simply log-in to the TMS, from
anywhere, make any change you require,
and it’s done,” he said. “The new TMS is
the result of nine years of building, learning
and developing – and the end product is
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incredible. All the basics that our customers
love are still available, but they are now
even easier to use. And there are a host
of additional features that are accessible
through an upgraded web interface which is
faster and better than ever before.”
Version 3 functionality offers multiple
features such as per-extension based
budgeting, mobile device applications
(for both Android and IOS) that ensure
full landline mobility and remote office
deployment. Customers can also access
browser phone applications, POPIA
compliant call recording, global contact
manager and extremely rich reporting tools.
Furthermore, overseeing team members
is simplified with the new ‘User Manager’
feature that provides business owners with
the freedom to give team leaders and
managers access to specific sections of
the TMS. By setting permissions for certain
users, managers can easily control access to
sensitive team data.
Management features include detailed
drilldown functionality as well as great
workforce management control in being
able to create company specific pause and
unpause codes, providing greater control of
user productivity.
Euphoria ensures that all data is safe and
securely backed up, it is stored in top data
centres across South Africa and Europe.
“We know that collaboration with other
platforms through our integration
technology is a critical component of our
latest version. We have worked extremely
hard to develop advanced Webhook
features that make it possible for customers
to integrate with other platforms that allow
for API integration,” said Woollam.
“We offer so much more than a just a
phone system, we provide a game changing
business tool that can take companies of all
sizes to the next level.” n
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