EDITOR’S QUESTION
HOW CAN CIOS
FULLY REALISE THE
POTENTIAL IMPACT
OF DIGITISATION?
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C
IOs across EMEA report that
digitisation is increasing the
effectiveness of key business lines,
including customer service, HR, finance,
IT and legal, yet a large proportion face
challenges in continuing that impact because
of weaknesses in their organisations. That’s
according to research from ServiceNow, a
leading digital workflow company making
work, work better for people.
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2. Collaborating with external partners: While 51% of CIOs say
their collaboration with external partners is mostly effective, for
many, the value they get from those relationships remains a work
in progress. Only 17% say they’re highly effective at working with
external partners to drive Digital Transformation projects.
3. Aligning digitisation goals to business goals: Just 18% of
CIOs report that they are highly effective at setting business
goals that permeate all areas of the business.
4. Embedding IT into an organisation: Few CIOs excel at
embedding IT across the business, with just 15% agreeing
their organisation is highly effective at building out specialised
teams across functions to carry out Digital Transformation.
The global survey of 516 CIOs conducted
by Oxford Economics, reveals that around
two-thirds (66%) have automated at least
50% of the processes and workflows in their
organisation. By 2022, 96% of CIOs will have
digitised at least half of their company’s
workflows. However, CIOs are facing
challenges in fully realising the potential
impact of digitisation because of weaknesses
in their organisation, which are undermining
digitisation strategy. To advance digitisation
and drive greater success across business
functions, EMEA CIOs should consider these
five steps as being critical: “CIOs are playing a pivotal role in driving Digital Transformation
strategies and their efforts are improving outcomes across multiple
business areas, including HR, finance, IT and legal,” said Chris Pope,
VP Innovation, ServiceNow.
1. Collaborating with C-suite peers:
While 61% of CIOs say they collaborate
with their company’s COO to standardise
workflows through digitisation and
50% of CIOs say they collaborate with
their CEOs, far fewer work with other
executives. In fact, 21% say they alone
are responsible for workflow digitisation. “Yet many CIOs are struggling to push through lasting benefits. To
really make an impact with a digitisation strategy, CIOs need to
address the people and process aspects within their organisation.
By addressing the challenges of cross-organisation collaboration,
embedding IT within every business line and ensuring complete
alignment of IT and business goals, CIOs will accelerate the
realisation of benefits including innovation, better financial
performance and enhanced employee performance.”
INTELLIGENTCIO
5. Tracking results and adjusting strategy: There’s
substantial room for improvement on how digitisation efforts
are shared with the business, as only 18% of CIOs think they
are highly effective at measuring progress and presenting
results to leadership.
www.intelligentcio.com