INTELLIGENT BRANDS // Software for Business
Genesys introduces Experience
as a Service
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G
enesys, a global leader in
omnichannel customer experience
and contact centre solutions, has
announced it is changing the name of
its flagship Software-as-a-Service (SaaS)
offering, PureCloud, to Genesys Cloud.
This shift reflects the evolution of the
company and marks the launch of
Experience as a ServiceSM powered by
Genesys Cloud, which enables organisations
to achieve true personalisation at scale.
Genesys Cloud, an all-in-one solution and a
leading public cloud contact centre platform,
helps organisations provide better experiences
to their customers and employees.
from 20 to 20,000 seats with nearly
90% of organisations fully implemented
in just 90 days.
To make it even simpler for organisations to
adopt Genesys Cloud, the company is rolling
out new usage-based pricing. Beginning in
the first quarter of 2020, customers have
the flexibility to pay only for the hours they
want and add as many users as required.
In addition, customers can also make
changes to their subscription bundle, such as
increasing hours and adding digital channels
or workforce engagement management
seats. This gives customers unmatched
versatility to tailor their subscriptions to meet
evolving business requirements.
“After a nearly 30-year legacy of providing
leading on-premises contact centre solutions,
Genesys has successfully pivoted to the
cloud – a feat many premises providers have
tried but few have succeeded in making,”
said Sheila McGee-Smith, President, McGee-
Smith Analytics.
“Genesys Cloud gives businesses the best
of both worlds – one of the industry’s most
powerful cloud platforms enabling rapid
innovation and scalability, coupled with
the knowledge and expertise of an industry
pioneer. This winning combination enables
even the most complex organisations to
provide a differentiated experience to each
customer, every time.” n
“Through Genesys Cloud, we’re delivering
Experience as a Service to make it easier for
organisations to foster customer trust and
loyalty,” said Tony Bates, Chief Executive
Officer of Genesys.
“This starts by helping them know their
customers as individuals, not profiles or
segments and leading with empathy
throughout every connected moment.
“When businesses can provide distinctive
experiences tailored for each customer,
they’re achieving the level of personalisation
today’s consumers are looking for – and
that’s what we enable with Genesys Cloud.”
Last year alone, nearly 500 new customers
across the globe selected Genesys Cloud,
including Banco Inter, Concord Servicing
Corporation, eFinancial, Ethiopian Airlines,
Medicard Philippines, Paycor, SITA and
TechStyle. The company also announced it
closed more than 1,000 deals with existing
customers in 2019, helping them to further
modernise the service they deliver through
Genesys Cloud. Deployments range in size
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