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on the same data processes put in place
decades ago. These have gradually been
tweaked over time without major overhaul.
Adoption of new technologies tends to be
slow resulting in toolsets, like traditional
spreadsheets, remaining the primary
environment used to analyse datasets.
However, this is neither efficient nor secure.
Even so, one of the most significant
challenges revolves around exception
handling. Most banking transactions require
little human intervention. However, in cases
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FEATURE: AI
where items are flagged (for example,
AML, fraud or screening checks), this
requires human intervention. Given the high
volumes involved this comes at significant
cost to the organisation.
It is therefore an excellent place to
deploy new AI technologies such as
Intelligent Process Automation (IPA). This
streamlines processes and automates steps
usually performed by people. Think of AI
virtualising the human experience. It is
about building technology solutions that
Patrick Ashton, a Managing Executive at
SilverBridge Holdings
INTELLIGENTCIO
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