Intelligent CIO Africa Issue 38 | Page 50

Case study y ////////////////// Cracking Machine Learning to speed up client service Nedbank Insurance, part of the Nedbank Group that employs over 31,000 people across South Africa, has utilised Machine Learning and Design Thinking to help speed up how it processes emails. 50 INTELLIGENTCIO op ad hy ay , H ead o b ed r N o f t f Bu s iness IT Enablemen www.intelligentcio.com k an s In