Intelligent CIO Africa Issue 38

A PUBLICATION Providing Unparalleled Technology Intelligence ISSUE 38 // UNLOCKING AI’S POTENTIAL How Artificial Intelligence can be used in the banking and retail sectors FOCUS ON ETHIOPIA We look at technology projects shaping Ethiopian companies DRIVING CUSTOMER EXPERIENCE Research reveals how consumers prefer to interact with a business SPEEDING UP SERVICE Nedbank Insurance, part of the Nedbank Group that employs over 31,000 people across South Africa, has utilised Machine Learning and Design Thinking to help speed up how it processes emails. Intelligent Data Protection Partner Global ICIO Knowledge Partner Global Innovation Partner Intelligent Data Security Partner Intelligent Partner Intelligent Supporting Partner Intelligent Threat Management Partner Intelligent Banking & Finance Partner