NEWS
MTN group work to ensure network continuity
amid COVID-19 outbreak
In their own environments they have
installed thermal scanners at MTN office
facilities, as an early detection method for
testing body temperature and enhanced
hygiene measures including hand sanitisers
in their offices. A work-from-home plan for
employees has also been implemented. In
addition, they have placed restrictions on
all international travel and also reducing,
wherever possible, domestic travel, as they
continue to monitor the situation.
M
arket mobile operator MTN is focusing
on network continuity and taking
measures to safeguard stakeholders from
COVID-19. Following official confirmation of
COVID-19 cases in some of MTN’s markets,
the MTN Group has taken a series of
precautionary measures to ensure continuity
of services and the safety of its stakeholders
including employees, customers,
communities and suppliers against the
potential outbreak. A key priority for MTN is
to ensure Business Continuity. Their services
over this time will be even more critical, so
a priority is ensuring network continuity,
availability of spares and equipment and the
upgrading of capacity.
MTN continue to monitor the global
situation closely and strictly adhere to
the recommendations of relevant
international authorities such as the
World Health Organisation and the local
departments of health.
MTN is an emerging market mobile
operator at the forefront of technological
and digital changes. Its headquarters is
in Johannesburg.
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Raya Contact Centre transitions agent
workforce to remote working
R
aya Contact Centre, a
leading Business Process
Outsourcing service provider with
contact centres in the UAE, Egypt
and Poland, has announced that
it has successfully enabled its
entire contact centre workforce
to work remotely. The news
comes as efforts are being
made to combat the spread
of Coronavirus and as
organisations across the Middle
East, Europe and North Africa
(MENA) follow the social
distancing recommendations
of government and
healthcare authorities.
As the company’s contact centre
is built on Avaya solutions,
Avaya played a critical role in ensuring a
seamless transition that resulted in no cost
implications for Raya Contact Centre.
www.intelligentcio.com
we keep operations on track,
while prioritising the safety and
well-being of our staff,” said
Yasser M. Sharaf, IT Director at
Raya Contact Centre.
“Avaya has been extremely
proactive in anticipating
our Business Continuity
requirements and
implementing a solution
without us having to incur
any additional costs. This has
given us the ability to utilise
our existing investments to
seamlessly transition our
workforce to a remote
working arrangement.”
“As the BPO services provider to clients
that include highly reputed regional and
international businesses, it is imperative that
This is in line with Avaya’s
on-going efforts to ensure Business
Continuity for its customers during the
COVID-19 pandemic.
INTELLIGENTCIO
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