ICENOW JOURNEY
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• In our customer success department:
We’ve realized an 11-point increase in our
Net Promote Score (NPS) and $13.4m in
productivity savings.
• Within IT: We’ve realized significant savings,
allowing us to shift 13% of IT Ops budget from
run to innovate. Those are just some of the
numbers achieved since undertaking our digital
transformation. We’ll reveal the rest at the end of
this guide.
Mirza Baig, Director IT at ServiceNow, said: “We’ve
had great results, but we’re not superheroes. When
you focus on the service experience, along with
the technology, processes, and people, you need
to make it happen, everything else falls into place.
Anyone can do this.” •
www.intelligentcio.com