INFOGRAPHIC
hourly cost per employee at R140 per hour
multiplied by 50 users, divided by two – to
cater for the end-users only being half idle.
Profitability
When a team responsible for generating
revenue is impacted by an IT failure, the
loss of hourly profitability can be measured.
For example, a sales team that generates
R90,000 a day in profit, would lose R10,000
for every hour of the IT failure.
“The cost of the server going down
halfway through a workday with one day
to bring the services live again could cost
a business of 50 employees approximately
R202,500. No two businesses are the
same, but this guide can provide any
company with a first step towards
understanding what a technology failure
looks like in hard cash. The next step is to
take the calculations to the stakeholders
involved in decision making processes to
acquire the necessary budget to avoid
the potential cost of the problem,”
says Searle. •
“
THE HUMAN COST
IS RELEVANT
BECAUSE THE
BUSINESS IS
ESSENTIALLY
PAYING THE
EMPLOYEE FOR
IDLE TIME DURING
IT FAILURES.
www.intelligentcio.com
INTELLIGENTCIO
23