CASE STUDY
CIAM solution was nine months comprising : three months went to design and planning , three months building , testing and deploying , and three months migrating existing users to the new platform .
What would you cite as challenges your IT team encountered during the implementation of Auth0 solutions ?
Integrating to an enterprise cloud offering , mainly through remote collaboration was a change to previous on-premise integrations with physical consultant support . One of the primary technical challenges was running the old and new solutions in parallel and having both of these control access to the legacy on-premise and the newly-built cloud website .
Designing a user journey that allowed migration of existing users with the minimum of friction but still meeting the timelines was extremely challenging . That said , an unforeseen challenge arose from the decision to move to email address as the username .
Previously this had been a newly-generated customer number . Hence users who had multiple logins experienced issues when trying to re-use their email address for secondary or tertiary accounts .
What has improved following the Auth0 deployment and how has that impacted the overall business at Ninety One ?
MFA now protects majority of logins , not used before . With automated registration – most new registrations are completed without manual intervention , previously all registration was serviced through consultants . Automated password reset , previously had to be reset telephonically .
Did you have to train employees following this Auth0 deployment ?
As a consequence of moving away from the onpremise CIAM solution , we were starting with a clean slate and some training was necessary . Two to three developers have skilled up on the Auth0 implementation and in addition to this we have a servicing team of seven to eight who have been trained on the user management portal .
What is next following the implementation of Auth0 ’ s identity platform solution ?
Several of the features we are looking at next are : Adaptive MFA , using Auth0 to authenticate to our API service layer and implementing Guardian ( or other apps ) for MFA . p
ONE OF THE PRIMARY TECHNICAL CHALLENGES WAS RUNNING THE OLD AND NEW SOLUTIONS IN PARALLEL AND HAVING
BOTH OF THESE CONTROL ACCESS TO THE LEGACY ON-
PREMISE AND THE NEWLY- BUILT CLOUD WEBSITE .
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