NEWS
Pinnacle becomes a Commvault Service Advantage Distributor
The certification acknowledges Pinnacle ’ s advanced level of technical knowledge as well as its capability with the Commvault solution stack . As the largest Commvault distributor in South Africa , this also strengthens its position and showcases Pinnacle ’ s commitment to the product , as well as their highly skilled and technically competent team .
Pinnacle was appointed a Commvault distributor in 2017 and has been instrumental in ensuring key wins in the public sector , finance and commercial spaces through the Commvault partner ecosystem . The latest status also gives the distributor a deeper understanding of how Commvault integrates with other independent software vendors ( ISVs ), including Microsoft , Nutanix , HPE , Supermicro and Infinidat .
Gerhard Gows , Brand Director , Enterprise , Pinnacle
Pinnacle , a South Africa-based ICT distributor , has achieved Foundation level Commvault Service Advantage Distributor status effective May 2021 .
“ Our focus is on disruptive brands that will help lead us and our customers into the future . Commvault is our data protection solution of choice because of the vendor ’ s leading-edge focus and ability to integrate seamlessly with other vendor solutions . Selecting a single data protection provider enables us to invest skills and resources into delivering the best possible service . Ensuring our technical competence on Commvault enables us to deliver end-to-end solutions using complementary technology stacks ,” said Gerhard Gouws , Brand Director , Enterprise , Pinnacle .
LanDynamix helps Henry Schein Dental Warehouse improve its customer experience
LanDynamix – one of South Africa ’ s leading ICT managed services companies – has completed a project aimed at assisting Henry Schein Dental Warehouse to improve its IT performance and telephone quality which in turn translates into greater efficiencies and enhanced customer service .
Henry Schein Dental Warehouse is a South Africa-based distributor of high-quality health care solutions to dental professionals in private practice and state health facilities .
LanDynamix designed a system architecture that aimed to improve quality of service with voice prioritisation to ensure that calls are both clear and uninterrupted . “ We service dental practitioners and hygienists across Southern Africa , and our call centre is a vital tool for us . Outbound calls are necessary to reach out to existing and potential customers , while inbound calls relate to orders or customer questions . As we are continuously striving to increase our customer service , we decided to elevate the quality of our calls ,” said Leigh Spamer , Managing Director , Henry Schein Dental Warehouse . “ The LanDynamix team developed and implemented a solution that has enormously improved the call quality . We can hear the difference and see it in the response from customers even when we are working remotely .”
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