CIO OPINION without the IT ’ s sanction and regulation . The reason this happens is that business users are eager to find quick and easy solutions to their problems and IT may take a longer time to respond . Then there ’ s always the possibility that the IT ’ s solution is not in line with the users ’ needs .
On the one hand , IT might feel that most users do not understand the security concerns associated with applications they adopt of their own accord . That is why IT may be forced to lay down strict rules with regards to what software and hardware can and cannot be used . tackle this is to own the users ’ challenges and stay in continuous sync with department heads . Regular , clear communications and asking pertinent questions can help keep tabs on what ’ s happening at a high level . For instance , the IT leader may want to know if there are processes and workflows that can be improved for business users . Is any team using an unapproved app like a messenger or a project management tool ? The idea is not to shut down the team , but rather to provide them with alternate , secure solutions . One way to do this is by providing users with self-service tools to create their own reports , set up dashboards , or even build apps specific to their challenges .
On the other hand , business users might be frustrated with the responsiveness of their IT department . They may find that the apps they need or the apps they like to use at home are simply not winning favour in front of a hardened IT gatekeeper . So , they manage things on their own “ under the desk ” without ever involving IT in their decision to adopt a new app .
Low-code can play a strategic role here . It provides a secure sandbox to business users and citizen developers . Its visual programming features provide immense flexibility so users can build whatever they want without turning to off-the-shelf apps available in the market .
The problem that emerges is twofold . One , IT has little control over the costs associated with such technology and will forever be on a fire-fighting mode to shut down unapproved apps and control leakages after they happen . Two , the disconnect and discontent between IT and business grows ever larger .
Tackling shadow IT with Low-code
80 % of workers admit to using SaaS applications at work without IT approval . What IT needs to do to
80 % of workers admit to using SaaS applications at work without IT approval . What IT needs to do to tackle this is to own the users ’ challenges and stay in continuous sync with department heads .
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