EDITOR ’ S NOTE
Welcome to the latest edition of Intelligent CIO Africa . A recent study conducted by Vanson Bourne on behalf of Nutanix , a hybrid multicloud computing solutions vendor , has revealed that multi-cloud deployments are on the rise , but enterprises looking to hybrid multi-cloud still face challenges and complexity . The research showed that multi-cloud is currently the most used deployment model and adoption will jump to 64 % in the next three years . But the complexity of managing across cloud borders remains a major challenge for enterprises , with 87 % agreeing that hybrid multi-cloud computing success requires simpler management across mixed-cloud infrastructures .
The omnichannel journey is not a simple or easy one to conceive and execute . The great thing about this collaboration is the flexibility of Freshworks to adapt to the MultiChoice journey and co-create the customer roadmap . The team not only sells customer experience but lives it . We have been able to achieve an incredible amount in very short spaces of time , pulling everything together into one customer service .” You can read more by turning to page 50 .
Elsewhere in the magazine , we look at the Internet of Things ( IoT ) and how it ’ s gaining momentum on the African continent . You will find this feature on page 34 .
In this regard , we continue to cover articles in this edition of the magazine addressing the issue of hybrid multi-cloud computing progression .
Gracing the cover of this month ’ s edition is Roland Naidoo , Head of Operations , MultiChoice , who explains why the entertainment powerhouse and Africa ’ s leading media company teamed up with Freshworks to enhance its omnichannel customer service and experience .
As usual , we have all your favourite features , opinion , insight pieces and analysis articles from the African continent . You can also read daily news updates on our website at www . intelligentcio . com / africa /.
And kindly , don ’ t forget if you would like to get in touch , please email me at manda @ lynchpinmedia . com
Once again , I would like to wish you a great month . Enjoy the read !
“ My team and I realised that when a customer contacts an agent , whether it ’ s a human or digital interaction , they ’ re looking for consistency , a quick turnaround time and the right answer every time ,” explains Naidoo . Among the many insights , Naidoo shares that : “ Omnichannel was the best way to achieve this .
Manda Banda Editor
www . intelligentcio . com INTELLIGENTCIO AFRICA 7