The National Social Security Fund ( NSSF ) is a multi-trillionshilling fund mandated by the government of Uganda through the NSSF Act , Cap 222 to provide social security services to employees in the private sector in that country . The NSSF is a secure , innovative , and dynamic social security provider that guarantees safety , security , and a competitive return on members ’ savings of over 2 % above the 10-year inflation average . Recently ,

the social security provider introduced powerful self-service capabilities with AI-powered digital customer assistant named ‘ Sanyu ’, based on Avaya technology . Richard Byarugaba , Managing Director , NSSF , tells Intelligent CIO Africa why it was important to automate customer interactions and how Sanyu has helped the company to reduce contact waiting times by providing easy self-service for routine transactions .

Richard Byarugaba , Managing Director ,

National Social Security Fund , Uganda

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