CASE STUDY customer experiences while helping you maximise individual and team performance .
Not too long ago , there were two primary modes of communication for customer service : phone and fax . Today , the list is endless : voice , live chat , email , SMS , social media . Customers are also increasingly looking to serve themselves without any human intervention using voice , knowledge base articles , forum / message boards , and automated chat ( which is easier than ever with simple app integration ).
Thanks to AI-powered technology from Avaya , the vendor is making it effortless for customers to connect with organisations and businesses across all communication channels and devices – both voice and digital – without confusion or complexity . Avaya believes that customers shouldn ’ t have to resort to a phone call because digital engagement isn ’ t designed for the job .
The NSSF Uganda manages assets worth over USh15.5 trillion ( US $ 4.406 billion ) at June 30 , 2021 has invested in fixed income , equities and real estate assets within the East Africa region . As the largest fund in East Africa by value , the company has the ambitious goal of growing its assets under management to USh $ 20 trillion ( US $ 5.6 billion ) by 2025 .
Since 2012 , the fund is regulated by the Uganda Retirement Benefits Regulatory Authority while Minister of Finance , Planning and Economic Development is responsible for policy oversight . p
SANYU EMERGED AS THE SOLUTION , INTEGRATING INTO NSSF ’ S CUSTOMER- FACING INTERFACES SUCH AS A WEB PORTAL , MOBILE APP , MOBILE BROWSER , AND SOCIAL MESSAGING CLIENTS .
www . intelligentcio . com INTELLIGENTCIO AFRICA 53