INTELLIGENT BRANDS // Software for Business
Altron People Solutions acquisition drives SA business growth for iSON Xperiences
Following its acquisition of the Business Process Outsourcing ( BPO ) and customer experience technology ( CXTech ) businesses of Altron People Solutions in October 2021 , global customer experience management firm iSON Xperiences has significantly strengthened its presence in the South African market to meet growing corporate demand for specialist onshoring services .
“ We were looking to gain a foothold in the country and make more jobs available to South Africans in ways that made the most strategic sense for us . At the end of 2018 , iSON Xperiences secured the MutiChoice business to deliver customer experience services . Within six months , we were made their exclusive partners for providing inbound customer services and focused on strengthening the three call centre facilities we developed for them . At the time we had 1,200 agents serving MultiChoice customers ,” said Pravin Kumar , Global CEO of iSON Xperiences .
But to build on this , the company realised it needed to focus on more than just organic growth . In conjunction with the international intellectual property , it would bring to South Africa , iSON Xperiences wanted to ensure that a foundation was in place to harness local talent .
“ The timing of the Altron deal could not have been better for us . It presented iSON Xperiences with the ideal way to build its base in South Africa , especially in the telecommunications space , with Vodacom being an anchor client of Altron People Solutions . The country presents us with significant opportunities in this segment to build on the 75 % pan-African market share we have in telecoms . Discussions with our global partner Vodafone gave us further impetus to pursue the acquisition ,” explained Kumar .
“ We took over the Altron People Solutions businesses knowing they had a wellestablished employee base who understands the market extremely well . Our close engagements with their management teams meant that there were no challenges following the acquisition of the business and the integration of their South African staff into our operations , while also providing the opportunity to create even more local positions . We are now well positioned to increase our presence not only in South Africa but on the rest of the continent as well ,” he said .
“ Ultimately , iSON Xperiences has a vision of becoming one of the largest BPO and business process management organisations in South Africa and a significant player globally . With Altron People Solutions bringing a team of more than 1100 experienced people , we will deliver the best possible customer experiences for all the local onshoring needs of our customers with over 2300 agent strength in SA .” p
Pravin Kumar , Global CEO of iSON Xperiences
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