Africa . A recent study commissioned by Dell

Technologies and conducted by Forrester Consulting titled : Unveiling Data Challenges Afflicting Businesses Around The World has revealed that for most businesses , data has become their most valuable business asset but are overwhelmed with the sheer volume , velocity and variety of data . Based on a survey with 4,036 data decision-makers from 45 locations , the findings build upon the biennial Dell Technologies Digital Transformation Index study , which assesses the digital maturity of businesses around the globe .

In this regard , we continue to cover articles in this edition of the magazine addressing the issue of data , Digital Transformation journeys and digital maturity of companies on the African continent .

Gracing the cover of this month ’ s edition is Richard Byarugaba , Managing Director , National Social Security Fund , Uganda , who explains why it was important to automate customer interactions and how the Sanyu app has helped the company to reduce contact waiting times by providing easy self-service for routine transactions .

“ We estimated that our customer service personnel were spending around three-quarters of their day on easily-answered queries , such as statement requests , registration , and frequently asked questions ,” explains Byarugaba .

Among the many insights , Byarugaba shares that : “ We had been struggling to keep up with the high volume of frequent queries coming in , and we did not have a solution that offered customers the same experience and convenience on our various different digital platforms . We wanted to have unlimited capacity to respond instantly , any time , to customer queries . There was also a need to free up our front-end employees from routine support requests and enable them to focus on more complex tasks .” You can read more by turning to page 50 .

Elsewhere in the magazine , we look at Digital Transformation and hear from industry pundits what continued growth for Digital Transformation means for CIOs . You will find this feature on page 34 .

As usual , we have all your favourite features , opinion , insight pieces and analysis articles from the African continent . You can also read daily news updates on our website at www . intelligentcio . com / africa /.

And kindly , don ’ t forget if you would like to get in touch , please email me at manda @ lynchpinmedia . com .

Once again , I would like to wish you a great month . Enjoy the read !

Manda Banda Editor

www . intelligentcio . com INTELLIGENTCIO AFRICA 7