FINAL WORD
A10 Networks polled e-commerce providers to uncover their key security and management concerns and challenges when adapting to multi-cloud and the findings were illuminating .
Security concerns
Brand and reputation are crown jewels for e-commerce companies . E-commerce providers are acutely aware that trust is intrinsic to building customer loyalty . Anything that damages reputations and threatens customer confidence has a long-term impact on revenues . It ’ s not surprising , therefore , that cyber defacement and brand damage are top concerns for 62 % and 49 % of the businesses surveyed respectively . Linked to this is concern over user data theft and credit card theft , identified as a top concern by 52 % and 36 % of respondents .
Away from direct public-facing threats , more than one third of companies cited Distributed Denial of Service ( DDoS ) attacks as a key concern . This is not surprising , given the increase in DDoS attacks and the potential loss of revenue .
The report indicated that some e-commerce providers are struggling to resolve this issue , with one in 10 reporting that they had lost availability due to a DDoS attack . Given that this directly affects revenue generation , and creates a poor customer experience , organisations should focus on ensuring that their DDoS mitigation strategy and tools are effective .
To resolve the tension between availability , performance , efficiency and security , most e-commerce providers are accelerating their cloud transition programmes with many opting for a multi-cloud strategy .
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