In 2015 , Mamba Cement opened a state-of-the-art factory in South Africa . The company is a relatively new participant in the decades-old cement market . Yet Mamba has gained market share over well-established competitors . There are a few reasons for this astounding performance : The company has established a strong brand based on product quality , low cost and a focus on the customer experience .

Challenges

The head of IT believes that Digital Transformation is essential for innovation and a sustained competitive advantage . But the original Wi-Fi and switching equipment was reaching end of life . As more enterprise business applications came online , the network simply couldn ’ t keep up with demand . The IT team was also frustrated because it couldn ’ t get vendor support to help resolve problems . Poor service was completely unacceptable for a company that lives and breathes the highest levels of customer service . The decision was made : There was no future with the outdated technology or the vendor relationship . It was time for a big change .

Solution

After evaluating some of the top vendors , the Mamba IT department concluded that only CommScope RUCKUS had everything they were looking for to modernise their network : performance , scalability , reliability , security and advanced technology . IT was also impressed with the simplicity of RUCKUS licensing and the affordability of the feature-rich solution . On top of that , the RUCKUS partner put customer service at the core of its mission .

CASE STUDY

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