Intelligent CIO Africa Issue 73 | Page 31

TALKING

‘‘ business

Businesses are always looking to expand their client base and to grow their income streams . But to make a lasting impact in a market , enterprises must look to build long-term relationships ; to work with clients over several years to achieve goals together .

With this long-term approach , businesses go beyond financial success – they build a legacy .
In the tech and IT sector , there are significant opportunities for organisations to build such a legacy , by establishing deep , long-term client relationships and by playing a role in shaping South Africa ’ s future .
The long-term approach
“ As a global IT business-consulting and services company operating in South Africa for more than 15 years , we ’ ve made a point of understanding the needs of our clients ,” said Langa Dube , Country Head and Director at TCS South Africa and Rest of Africa .
“ This has allowed us to establish a legacy through partnering with them in their growth and transformation journeys whilst building our country ’ s economy .”
developed a digital twin , transformed their CX and boosted lifetime customer value .
TCS fast-tracked adoption of a new solution for more than 4,000 sales users , 1,000-plus servicemanagement users and hundreds of back-office users . The solution achieved 99 % accuracy in migrating 1.7 million postpaid lines .
Clicks pandemic delivery
Langa Dube , Country Head and Director at TCS South Africa and Rest of Africa .
Dube says this long-term approach has given TCS a presence across telecoms , retail , banking , insurance , healthcare , transportation and other sectors , as a valued partner and driver of change .
“ We began as an organisation committed to helping our customers ‘ experience certainty ’ – taking pride in putting their needs first ,” said Dube . “ This has helped us evolve with our clients and become growth and transformation partners of choice while building-on-belief .”
TCS has taken a long-term view in developing local talent , recruiting and training young people from South African universities , and investing in growing STEM education at school level .
During the global pandemic , major national retailer Clicks had to ensure that only essential products were available for online purchase . It also wanted web and mobile platforms to meet industry-leading responsetime benchmarks .
While lockdown restrictions led to inconvenience the world over , TCS and Clicks ensured that access to medicines was one less headache .
Implementing virtual banking solutions
TCS also helped steer Digital Transformation for a top five South African bank . TCS rolled out an end-to-end
Transforming the telecoms consumer journey
TCS is immensely proud of its business relationships . It is now part of South African heritage , something precious to be nurtured and protected .
Its 10-year relationship with a major telecommunications company is one example . It
As a global IT business-consulting and services company operating in South Africa for more than 15 years , we ’ ve made a point of understanding the needs of our clients .
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