NEWS
Canon Central and North Africa launch call centre in Egypt to support customer strategy
Customer strategy aimed at strengthening and enhancing relationships with its customers and partners making it easier to gain access to information on Canon ’ s brand , products , services , and channels .
Canon Contact Centre will elevate the overall customer experience by fostering seamless and efficient interactions , while also surpassing their expectations and fulfilling their demands . Serving as a seamless hub of information exchange , this centre ensures patrons receive enhanced reliability through adept and experienced representatives .
In alignment with the company ’ s , Closer to Customer strategy aimed at strengthening and enhancing relationships with its customers , Canon launched the first of its kind contact centre in Egypt . The call centre will serve as the central communication point for customers and will be the first telephone helpline service to be launched by
Canon Central and North Africa . Customer support will be provided by skilled and experienced representatives .
The Canon Contact Centre in Egypt , will commence operations in August . The centre is the first of its kind for Canon Central and North Africa and aligns with its Closer to
Moreover , customers can expect swift query resolutions , thanks to the expert training that enables representatives to promptly identify and address their needs . The feedback received from the Contact Centre will be diligently and effectively addressed , ensuring an enhanced product and service offering for our valued customers .
Liquid Dataport keeps African Internet ’ s lights on while multiple subsea cables break
Liquid Dataport , a business of Liquid
Intelligent Technologies , a pan-African technology group , is seeing a surge of Internet traffic on its new West coast cable Equiano as a result of multiple subsea cables break this weekend .
David Eurin
Liquid ’ s investment ensured that its Southern Africa customers did not experience a change in their network performance despite breaks in WACS and SAT – 3 undersea cable systems off the coast of DRC .
“ On Sunday , 6 August , we woke up to multiple reports of a natural rock fall in the Congo Canyon , off the coast of West Africa , causing breaks in multiple subsea cables . These cable systems are a crucial part of the network infrastructure servicing the African continent ,” says David Eurin , CEO of Liquid Dataport .
While work is underway to repair these cable systems , it will likely be some time before the complete restoration of services . Liquid Dataport ’ s decision to invest in multiple subsea cables was driven to ensure high availability for its customers , particularly in such situations .
“ As part of our disaster recovery process and to offer high redundancy to our customers , we have migrated our customers ’ West Coast traffic to our new Equiano subsea cable . Whilst this additional capacity has brought in a much-needed increase in bandwidth in Western and Southern Africa , the redundancy is also the reason why we are able to minimise the impact on our customers ,” continued Eurin .
Subsea cables are integral to high-speed data exchanges between continents , making them vital to our connectivity offering to our customers . Liquid Dataport ’ s investment in these subsea cables helps provide seamless connectivity for its clients across Africa . Complementing its existing national and metro fibre networks and offering increased resilience thanks to its connection to other subsea and satellite networks .
10 INTELLIGENTCIO AFRICA www . intelligentcio . com