INFOGRAPHIC by more and more of the world ’ s leading telco brands is hoping to reduce this complexity by encouraging cooperation and communication across the industry .
Legacy infrastructure is acutely felt by telecom firms because it impedes the business from tapping into meaningful innovations and responding with agility to market changes and new customer demands . Replacing legacy systems with a future-proof service management platform that offers embedded innovations allows telcos to automate internal operations , leading to lower costs , higher workforce efficiencies , faster innovation and more streamlined service experiences .
Spurred partly by the shift to 5G networks , telcos are migrating to cloud-based platforms that can not only automate field service and asset management processes with AI and machine learning , but also seamlessly integrate multiple systems for a unified business view and faster data sharing across different business units .
Contributing factors behind the global skills shortage vary , including the gig economy ’ s rise during the pandemic , workers retiring early or aging out , and the rapid evolution of technology , specifically , 5G , shortening the list of qualified candidates . As a result , telcos are under increasing pressure to do more with less while providing a better user and employee experience . needed for jobs and seamless integration of spare parts management so that technician schedules and parts delivery are optimised collaboratively , ensuring higher first-time fix rates .
Source : State of Service in the Telecommunications Industry , IFS p
Many large telcos rely on workforce planning and scheduling optimisation technology to increase efficiencies across their existing employee base . By leveraging artificial intelligence , machine learning , real-time data , and automation , the technology handles repetitious administrative tasks and precise scheduling , freeing workers to focus on higher-value work while increasing productivity .
Some solutions even offer differentiated functionality such as ad hoc sourcing for parts that are unexpectedly
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